FAQs

General

Where is our shop located?
    • We run factory here in Thailand. All our products are hand cut and hand-stitched, totally hand made.

Shipping

Do you deliver to my country? And How long will it take to get my order?

    • We ship worldwide. Item ships in 3-5 business days!
    • When you spend $100 or more shipping is absolutely free with recorded delivery.
    • We recommend using recorded delivery as that way you can track the progress of your item, offering more security. Please be aware that shipments to the UAE are often returned to us undelivered.

How long will it take to get my order?

Delivery: 10-20 days (ships out within 3-5 business days)

    • Shipping Times to USA and Canada is 14 - 21 Business days.
    • Shipping Times to Europe and UK is 14 - 21 Business days.
    • Shipping Times to Australia and New Zealand is 20 - 25 Business days.
    • Shipping Times to Asia is 14 - 21  Business days.
    • Shipping Times to South America and Africa is 20 - 25 Business days.
    • Business days is not included Sat, Sun And Holiday Please understand

Sales taxes & duties

When you purchase an item from us for delivery, your order may be subject to local import duties and taxes which are levied once the package reaches your delivery country. Unfortunately we have no control over these charges and cannot advise what they may be. Customs policies vary widely from country to country, so for further information we advise you to contact your local customs office. You will be liable for all import duties, customs and taxes levied by your country your order is being shipped to. These will be due at the point of, or after delivery. We are not liable for these charges, and they unfortunately can not be reimbursed or refunded by Wild Rose Boho.
If you abandon your order, we will not re-ship it for free.
Additionally, please note that when ordering from wildroseboho.com, you are considered to be the 'Importer of Record' and as a result you must comply with all laws and regulations of the country into which you are receiving the goods.

Important Tracking Information

How do I stay updated about my order tracking?

If you chose the Recorded Delivery option, you should have received a Tracking Number in your Shipping Confirmation Email. Please go to https://www.17track.net/en to check the progress of your package. If your package is being sent to the US, you can also track the progress at usps.com/tracking/welcome.htm 

Payment Details

What types of payment do you accept?

    • We accept Paypal and credit card. 

Orders

When will I receive my order?

We process and post orders within 3-5 business days, and generally, it takes between 15-30 days to reach most destinations with Standard and Recorded delivery. Occasionally pants can take a little longer than this to arrive but this is not common, and most parcels arrive before 18-30 days. If using EMS Express your package will arrive after 8-12 days. Shipments with Recorded and EMS delivery will require a signature on delivery.

I ordered something, but want to cancel

  • Once an order is purchased, it is automatically sent to our processing hub for dispatch.
  • Please select carefully before placing an order.
  • You can read more about our Returns & Refunds.

How can I be sure my items will fit?

    • Be sure to check out our Sizes chart our clothes.

What is your return policy?

    • please contact us at support@wildroseboho.com

If you receive a damaged item

    • If you receive a damaged items, please let us know straight away. You can email us at support@wildroseboho.com

My order arrived, but the items were wrong

    • Please email us at support@wildroseboho.com with a photo of your items and the order number.
    • You can read more about our Returns & Refunds.

My order arrived and I need to change the color or size

    • Please contact us at support@wildroseboho.com and provide us with your order number. You can send us your item back and we will send you a new item with the updated color or size.
    • Postage costs will be at your expense.
    • You can read more about our Returns & Refunds.

How does the Satisfaction Guarantee work?

If you’re not happy for any reason, send us an email at support@wildroseboho.com and provide your order number. 

    • Postage costs will be at your expense.
    • You can read more about our Returns & Refunds.

General Enquiries

Do you offer wholesale products?

    • Please email us today at support@wildroseboho.com.

What is the best way to ask a question?

    • We'd love to hear from you about anything you've got to say or ask regarding Wild Rose Boho and our products, so please drop us an email at support@wildroseboho.com.

How can I use my discount coupon code?

    • If you're lucky enough to have a discount voucher then you can enter it on the final section of the Check Out page to receive your savings.

Can I get free Wild Rose Boho goods?

    • Yes! Interact with us on Instagram and join the party on Facebook! We like to give away items and run competitions there from time to time.